Junior Product Support with foreign languages w Kraków, Małopolskie sprżedam

Req ID: 46665 Job Family: Information Technology/Software Development What happens when you combine technology with travel? Sabre Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. Job Description Junior Product Support with foreign languages (French/German/Italian/Portuguese) Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. Daily duties: Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions Develop and maintain positive customer relations by delivering outstanding customer service Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. Job Requirements Experience in providing customer support Very good English and one of the following languages communication and presentation skills (French/German/Italian/Portuguese) Strong customer service focus and problem-solving ability required Good computer software skills and Internet capabilities Ability to work independently as well as in a team Why it is worth working with us? • profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport) • explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud) • lift your qualifications through wide range of trainings and get technical certification reimbursement • no dress code, flexible working time and get additional day off • recommend your friends and get a very attractive referral bonus • use your car or bike to get to the office - free of charge parking lot for employees We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn Stay connected with Sabre Careers

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